General Support


Additional Support Options Available


  • Customized half-day or one-day training in your office
  • Extended warranty
  • Additional marketing materials

With the purchase of a Lumix or Nexus laser, you receive:

Marketing support:

  • One brochure that explains to your patients the benefits of laser treatments. The brochure is customized with your physician/office name and contact information. ( your choice of brochure designs in tri-fold format)
  • Two office posters, describing the availability of laser treatments in your office (20” x 30” size)

Clinical support:

  • Free attendance for one clinician at a one-day laser training workshop, to give you or your staff member the basic knowledge, the clinical guidelines, and hands-on experience to immediately begin effective laser treatments. For a schedule of upcoming seminars, please click here.
  • Product reference manuals that detail how to set up your laser, how to use the built-in controls and options, and how to perform basic troubleshooting
  • Quick Start Notes that help you set up your laser and treat your first patient within minutes of receiving your laser
  • Free attendance at clinical support webinars held periodically by USA Laser clinicians to present specific protocols and to address clinical questions
  • Access to the client library which includes a variety of articles, videos and webinars dedicated to specific conditions and medical specialties. To obtain a password for library access, please click here.

Technical support:

  • A two-year warranty is standard with L-SER KO and Nexus Series lasers; the Lumix TS Series lasers have a four-year warranty
  • Online and telephone support for troubleshooting minor corrections and operations questions